Terms and Conditions

By using Easy Solar E-SEND platform, you agree to these conditions. Please read them carefully.

PRIVACY

Please review our Privacy Notice, which also governs your use of this website, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you use the Easy Solar E-SEND website, or send emails, text messages, and other communications from your desktop, or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through another Easy Solar website, such as our Message Center, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included in or made available through any Easy Solar E-SEND website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Easy Solar or its content suppliers and protected international copyright laws. The compilation of all content included in or made available through any Easy Solar E-SEND website is the exclusive property of Easy Solar and protected by international copyright laws.

TRADEMARKS

Graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Easy Solar E-SEND website are trademarks or trade dress of Easy Solar. Easy Solar's trademarks and trade dress may not be used in connection with any product or service that is not Easy Solar's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Easy Solar. All other trademarks not owned by Easy Solar that appear in the website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Easy Solar.

LICENSE AND ACCESS

Subject to your compliance with these Conditions of Use and any Service Terms, and your payment of any applicable fees, Easy Solar or its content providers grant you a limited, non-exclusive, non-transferable, non-sub licensable license to access and make personal and non-commercial use of the Easy Solar E-SEND website. This license does not include any resale or commercial use of any Easy Solar E-SEND website, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Easy Solar E-SEND website or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools.

All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Easy Solar or its licensors, suppliers, publishers, rights holders, or other content providers. No Easy Solar E-SEND website, nor any part of any Easy Solar E-SEND website, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Easy Solar. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Easy Solar without express written consent. You may not use any Meta tags or any other "hidden text" utilizing Easy Solar's name or trademarks without the express written consent of Easy Solar. You may not misuse the Easy Solar E-SEND website. You may use the Easy Solar E-SEND website only as permitted by law. The licenses granted by Easy Solar terminate if you do not comply with these Conditions of Use or any Service Terms.

YOUR ACCOUNT

You may need your own Easy Solar account to use certain Easy Solar E-SEND website features, and you may be required to be logged into the account and have a valid payment method associated with it. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use the Easy Solar E-SEND website only with involvement of a parent or guardian. Easy Solar reserves the right to refuse service, terminate accounts, terminate your rights to use Easy Solar E-SEND website, remove or edit content, or cancel orders in its sole discretion.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

You may post reviews, comments, photos, videos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Easy Solar reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Easy Solar a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Easy Solar and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Easy Solar for all claims resulting from content you supply. Easy Solar has the right but not the obligation to monitor and edit or remove any activity or content. Easy Solar takes no responsibility and assumes no liability for any content posted by you or any third party.

INTELLECTUAL PROPERTY COMPLAINTS

Easy Solar respects the intellectual property of others. If you believe that your intellectual property rights are being infringed, please follow our Notice and Procedure for Making Claims of Copyright Infringement stated below.

WHAT ARE YOU PAYING FOR?

You will be paying for product packages, delivery and installation,and full warranty of the solar home system, excluding cases of tampering and natural disasters.

RISK OF LOSS

All purchases of physical items from Easy Solar are made pursuant to a contract. This means that the risk of loss and title for such items pass to the receiver upon our delivery to the receiver and the signing of such contract.

REFUNDS AND OWNERSHIP

Faulty products can be returned to the nearest Easy Solar shop for replacement or repairs, while still covered by the warranty as stipulated in the customer agreement. For more information about our returns and refunds, please contact us at esend@easysolar.org

PRODUCT DESCRIPTIONS

Easy Solar attempts to be as accurate as possible. However, Easy Solar does not warrant that product descriptions or other content of any Easy Solar E-SEND website is accurate, complete, reliable, current, or error-free. If a product offered by Easy Solar itself is not as described, your sole remedy is for the receiver to refuse it during delivery/installation or return it to the nearest shop immediately after installation.

PRICING

"List Price" means the suggested price of a product as provided by Easy Solar. We regularly check List Prices against prices used by Easy Solar on a pay as you go model. With respect to products sold by Easy Solar, we cannot confirm the price of an item until you make the online payment.
Please note your account will be charged in USD. Exchange rates are indicative.

SANCTIONS AND EXPORT POLICY

You may not use the Easy Solar E-SEND website if you are the subject of Sierra Leonean sanctions or of sanctions consistent with Sierra Leonean law imposed by the governments of the country where you are using Easy Solar E-SEND website. You must comply with all Sierra Leonean and laws of the country you are based or other export and re-export restrictions that may apply to goods, software (including Easy Solar Software), technology, and services.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

The Easy Solar E-SEND website and all information, content, materials, products (including software) and other services included on or otherwise made available to you through the Easy Solar E-SEND website are provided by Easy Solar on an "as is" and "as available" basis, unless otherwise specified in writing. Easy Solar makes no representations or warranties of any kind, express or implied, as to the operation of the Easy Solar E-SEND website, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through the easy solar Easy Solar E-SEND website, unless otherwise specified in writing. You expressly agree that your use of the Easy Solar E-SEND website is at your sole risk.

To the full extent permissible by law, Easy Solar disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Easy Solar does not warrant that the Easy Solar E-SEND website, information, content, materials, products (including software) or other services included on or otherwise made available to you through the Easy Solar E-SEND website, Easy Solar's servers or electronic communications sent from Easy Solar are free of viruses or other harmful components. To the full extent permissible by law, Easy Solar will not be liable for any damages of any kind arising from the use of any Easy Solar E-SEND website, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through any Easy Solar E-SEND website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

DISPUTES

Any dispute or claim relating in any way to your use of the Easy Solar E-SEND website, or to any products or services sold or distributed by Easy Solar or through Easy Solar E-SEND will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Sierra Leonean arbitration law applies to this agreement.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow the terms of these Conditions of Use as a court would.

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our office Easy Solar 48 Hill Station Road, Freetown. The arbitration will be conducted by the Sierra Leone Arbitration Chamber.

We agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

APPLICABLE LAW

By using the Easy Solar E-SEND website, you agree that the Sierra Leonean Arbitration Law, applicable Sierra Leonean law, and the laws of the Republic of Sierra Leone, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Easy Solar.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our privacy policy, posted on this site. These policies also govern your use of Easy Solar E-SEND website. We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

HEAD OFFICE ADDRESS:

Easy Solar, 48 Hill Station Road, Freetown Sierra Leone

shop.easysolar.org

ADDITIONAL EASY SOLAR SOFTWARE TERMS

The following terms (“Software Terms”) apply to any software (including any updates or upgrades to the software) and any related documentation we make available to you in connection with Easy Solar E-SEND website (the "Easy Solar Software").

Use of the Easy Solar Software. You may use Easy Solar Software solely for purposes of enabling you to use the Easy Solar E-SEND website as provided by Easy Solar, and as permitted by these Conditions of Use and any Service Terms. You may not incorporate any portion of the Easy Solar Software into other programs or compile any portion of it in combination with other programs, or otherwise copy (except to exercise rights granted in this section), modify, create derivative works of, distribute, assign any rights to, or license the Easy Solar Software in whole or in part. All software used in the Easy Solar E-SEND website is the property of Easy Solar and is protected by Sierra Leonean law and international copyright laws.

Use of Third-Party Services. When you use the Easy Solar Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile software provider. Your use of these third-party services may be subject to the separate policies, terms of use, and fees of these third parties.

Updates. We may offer automatic or manual updates to the Easy Solar Software at any time and without notice to you.

Conflicts. In the event of any conflict between these Conditions of Use and any other Easy Solar or third-party terms applicable to any portion of Easy Solar Software, such as open-source license terms, such other terms will control as to that portion of the Easy Solar Software and to the extent of the conflict.

HOW TO SERVE A SUBPOENA OR OTHER LEGAL PROCESS

Easy Solar accepts service of subpoenas or other legal processes only through Easy Solar’s national registered office. Subpoenas or other legal process may be served by sending them to Easy Solar at the following address:

HEAD OFFICE ADDRESS:

Easy Solar, 48 Hill Station Road, Freetown Sierra Leone

shop.easysolar.org

Attn: Legal Department - Legal Process

Please note also that providing detailed and accurate information at the outset will facilitate efficient processing of your request. That information will include, for example, e-mail and/or credit card number used to make purchases for retail purchase information; the name, e-mail, and physical address of the benefactor.

NOTICE AND PROCEDURE FOR MAKING CLAIMS OF INTELLECTUAL PROPERTY INFRINGEMENT

If you believe that your intellectual property rights have been infringed, please submit your complaint via email to esend@easysolar.org. This email may be used to report all types of intellectual property claims including, but not limited to, copyright, trademark, and patent claims. We respond quickly to the concerns of rights owners about any alleged infringement, and we terminate repeat infringers in appropriate circumstances. Written claims concerning copyright infringement must include the following information:

A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest;

A description of the copyrighted work that you claim has been infringed upon;

A description of where the material that you claim is infringing is located on the site;

Your address, telephone number, and e-mail address; and

A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

ADMINISTRATIVE COSTS

This refers to the fee that will be paid when the buyer of the Easy Solar system decides to cancel the order and asks for reimbursement. The Administrative cost will be 5% of the total cost paid. This will be deducted from the money that the client has paid.

Please note that reimbursement will be only possible before the earlier of a delivery or installation at the Beneficiary’s home.

In case you provide the wrong information of the beneficiary; we will make a forced refund keeping the administrative fee.

Also note that it will take up to 20 working days for the funds to be reflected in your bank account.